Refund policy

Creating and editing your website is free. The first payment only comes when you choose to put it online, after seeing it. That is why a month or a year already started is not refunded for a simple change of mind.

• a duplicate payment for the same invoice;
• an amount charged that does not match the invoice;
• a paid period during which your website could not go online, or stayed unreachable through our fault, with no fix from us within seven days;
• a payment collected after your cancellation, for a period that has not started.

• the current month after a cancellation: your website stays online until the end of that month;
• a started month during which the service worked;
• a yearly payment, once the year has started, even if you cancel during the year: your websites then stay online until the end of the paid year;
• a plan overage billed for websites actually online.

Write to contact@beevitrine.com (or +237 672 05 12 89 on WhatsApp) within thirty days of the payment, with the invoice number and the reason. We answer within seven days. An accepted refund is paid through the same payment method, to the same number, within fourteen days.

You are never committed beyond the period paid (the month, or the year for yearly payment): cancelling with a simple message is enough, with no notice. Details are in the terms of use.